Answers to all your questions at jitben

jitben currently accepts deposits through four mobile banking methods: bKash, Nagad, Rocket and Upay. Money can be sent instantly from anywhere in Bangladesh through these methods. New players have the opportunity to receive a 200% bonus on their first deposit at jitben Casino.

The minimum deposit amount at jitben is ৳200, and it is the same for every method — bKash, Nagad, Rocket or Upay, whichever you use. With this amount you can start playing in any section: slots, live casino or sports betting. There are no hidden charges.

Log in to your jitben account, go to the deposit page and select bKash. Follow the instructions shown and complete the payment through your bKash app or by dialling *247#. Save the reference number. After a successful transfer, your account balance is usually updated within a short time.

jitben does not charge any processing fee on deposits. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply their own service charges at their standard rates. Check the rates in your mobile banking app before making a deposit.

The minimum withdrawal amount at jitben is ৳1,000. Requests are usually processed within 30 minutes to 3 hours. Withdrawals are available through all methods: bKash, Nagad, Rocket and Upay. Providing accurate details speeds up the process.

No. Under jitben's rules, only one account is permitted per player. If the same person opens multiple accounts, those accounts may be suspended or cancelled and the balances are at risk of being forfeited. Read the Terms and Conditions for full details.

At jitben, usernames must be made up of English letters and numbers and must be unique. For security, passwords should be at least 8 characters long, ideally mixing uppercase letters, lowercase letters and numbers. Avoid passwords that are easy to guess.

Go to the jitben login page and click the "Forgot password?" link. Enter your registered email or mobile number and verify the OTP. Then set a new password. The process is straightforward and usually takes a few minutes. If you have trouble, contact us via live chat.

Log in, go to profile settings and make the required changes. Some changes may require identity verification. For important changes, notify the jitben support team — they are available 24 hours a day, 7 days a week.

First make sure your internet connection is working and your username and password are typed correctly. Check that Caps Lock is off. After several failed attempts your account may be temporarily locked — in that case contact live chat or reset your password. Clear your browser cache and try again.

jitben believes responsible gaming is the best gaming. If you feel betting is getting out of control, contact our support team right away. For more information visit the Responsible Gaming page, where you will find a list of expert support resources.

Yes. jitben offers cooling-off periods and long-term self-exclusion options for players. If you want to take a break for a few days or close your account for a set period, contact the support team. These requests are processed quickly.

To help you stay within your budget, jitben lets you set daily, weekly, or monthly deposit limits. To activate this setting, submit a request through your account settings or support chat. Once a limit is set, lowering it takes effect immediately; increasing it may require a waiting period.

If you keep placing bigger bets to recover losses, feel restless when you cannot play, neglect family or work, or spend more than your budget — these are signs of problem gambling. jitben always recommends: play for entertainment, not to recover money you have lost.

Yes, the minimum age to participate in casino and betting activities on jitben is 21 (21+). Proof of age may be requested during account verification. If an underage account is found, it will be closed and the balance will not be returned.

To get your issue resolved quickly, have the following information ready: your username or registered mobile number, a description of the problem and when it occurred, and the transaction ID or a screenshot if applicable. This helps the jitben team assist you quickly and accurately.

The jitben support team is active 7 days a week, 24 hours a day. Support is available during Ramadan and on any public holiday. On BPL or T20 match days, immediate help is available for any betting-related questions.

Yes. jitben support can assist in both Bengali and English. Bengali-speaking agents are always available to make things easier for players in Bangladesh. Ask your question in whichever language you prefer — you will receive a reply in that language.

In addition to live chat, jitben also offers support by email. Email is more effective for complex issues or when you need to send documents. Use live chat for immediate help, and email when a detailed investigation is needed.

The jitben VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Each tier comes with weekly cashback, priority support, and exclusive offers. Moving up to a higher tier gives you more benefits and a higher cashback rate.

jitben VIP cashback rates vary by tier: Bronze up to 0.2%, Silver up to 0.4%, Gold up to 0.6%, and Platinum up to 0.8% weekly cashback. This is calculated based on your net losses for the week.

Cashback is calculated by subtracting total winnings from total losses for the week (net loss). Example: if a Gold member has a net loss of ৳20,000 in a week → ৳20,000 × 0.6% = ৳120 cashback. This is the maximum amount for that tier. Cashback is added to your account each week.

Tier upgrades in jitben VIP depend on consistent activity. The more you play and deposit, the greater your chance of moving up to the next tier sooner. For specific terms and conditions regarding VIP tiers, speak directly with the support team.

No, a separate application is generally not required. jitben's VIP system automatically tracks your activity and adds applicable weekly cashback directly to your account. If you do not receive cashback in a given week, notify support.