jitben's Privacy Policy
Protecting your personal information is our responsibility. Read this policy to learn how jitben collects, stores, and keeps your data secure.
This Privacy Policy ("Policy") applies to the jitben platform. When you use our website, create an account, or use any of our services, you are considered to have agreed to the terms of this Policy. To learn about us and how we operate, visit our About Us page.
jitben is committed to providing a safe and transparent service for users in Bangladesh. Your personal information is never sold or misused by third parties. Please read this policy carefully, and if you have any questions, contact our support team.
What Information We Collect
When you register an account and use our services on jitben, we collect certain personal information. This information is used to verify your identity, ensure security, and improve the quality of our services.
1.1 Registration and Identity Information
When you create an account, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport number (for age verification)
- Username and password
- Current address (within Bangladesh)
1.2 Financial Information
For deposits and withdrawals, we collect your mobile banking account details (bKash, Nagad, Rocket, or Upay number). We do not store full card numbers or detailed bank account information.
1.3 Technical and Usage Information
Information collected automatically for service improvement and security:
- IP address and device type
- Browser information and operating system
- Time of site access, number of page views, and session duration
- Cookie and local storage data
- Login history and transaction records
Purpose of Data Use
Collected information is used only for defined and legitimate purposes. jitben does not use any information for unnecessary or harmful purposes.
2.1 Account Management and Verification
Collected information is used to confirm your identity and prevent unauthorized access. Age verification is especially important to prevent anyone under 21 from opening an account. All casino and betting activities on jitben are for users aged 21+ only.
2.2 Transaction Processing
Financial information is used to process deposit and withdrawal requests and to verify the accuracy of transactions. Withdrawals are generally completed within 30 minutes to 3 hours.
2.3 Customer Service
Your information is used to help resolve your questions or issues and to maintain communication through our 24/7 live chat and email support.
2.4 Security and Fraud Prevention
Technical information is analyzed to detect unusual account activity, prevent fraudulent transactions, and maintain platform security.
2.5 Service Improvement and Analytics
Anonymous statistical data is analyzed to improve the user experience, develop new features, and enhance platform performance.
Data Storage and Security
jitben uses industry-standard security technology to keep your information safe.
3.1 Encryption Technology
All data is transmitted and stored using SSL (Secure Socket Layer) encryption. Passwords are always stored in hashed format and cannot be viewed by any staff member.
3.2 Server Security
Our servers are protected through firewalls, intrusion detection systems, and regular security audits. Data backups are regularly stored in secure locations.
3.3 Data Retention Period
Your information is retained for as long as your account is active and for as long as required to meet legal obligations. Transaction records may be kept for a set period even after an account is closed.
3.4 Internal Access Controls
jitben staff are granted access only to the specific information needed to carry out their designated tasks. All staff are required to take a confidentiality pledge and receive regular training.
Sharing Information with Third Parties
jitben does not sell your personal information. However, limited information may be shared with the following parties in specific circumstances:
4.1 Payment Processors
The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay is sent to the relevant mobile banking service provider. This information is used solely to verify transactions.
4.2 Technology Partners
We work with Evolution, Pragmatic Play, PG Soft, JILI, and other game studios to operate game software. In this context, anonymous statistics about your gaming activity may be shared, but no personally identifiable information.
4.3 Legal Obligations
Information may be provided as required to comply with legal obligations in response to a court order or a lawful request from a government authority.
4.4 Fraud Prevention
In cases of serious fraud, information necessary for investigation may be shared with the relevant authorities.
Your information is not provided to third parties for any purpose other than those listed above.
Cookies and Tracking Technologies
The jitben website uses cookies and similar technologies. These store small files in your browser that help improve the site's performance and your experience.
5.1 Essential Cookies
These cookies are essential for the basic operation of the site — such as maintaining login sessions, security verification, and saving language preferences. Disabling these cookies will prevent the site from functioning properly.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings, ensure a user-friendly experience, and help you quickly find games you have viewed before.
5.3 Analytics Cookies
Anonymous statistics are collected to understand which parts of the site are used most. This information helps improve the quality of our services.
5.4 Cookie Controls
You can manage or reject cookies from your browser settings. However, disabling essential cookies will make it impossible to log in to your jitben account.
User Rights and Controls
jitben believes you should have full control over your own information. Your rights are outlined below.
6.1 Right to Access Information
You can view the information stored in your account at any time and request a copy of your data from us.
6.2 Right to Correct Information
If any of your information is incorrect or outdated, you can request a correction through customer service.
6.3 Request to Delete Information
When closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a set period in accordance with legal obligations and financial record-keeping rules.
6.4 Right to Opt Out of Marketing Communications
If you wish to stop receiving promotional messages and offers, you can change your preferences from your account settings or through customer service.
6.5 Responsible Gaming Tools
Alongside protecting your information, jitben also cares about your healthy gaming habits. Visit our Responsible Gaming guidelines to set deposit limits, take a break, or self-exclude.
Protection of Minors' Information
jitben strictly refrains from providing services to anyone under the age of 21 (21+). Under no circumstances does our platform collect or store the personal information of minors.
An age verification step is included in the registration process. If any user registers using false information, their account will be closed immediately and any accumulated funds may be forfeited.
If a parent or guardian believes their child is using jitben, please contact our customer service immediately. We will take prompt action.
International Data Transfers
jitben serves users in Bangladesh. Our server infrastructure is managed in a way that maintains the protection of your data at all times. If data is stored abroad, it is kept to the same standards set out in this Policy.
Game provider studios (such as PG Soft, Pragmatic Play, JILI, and Evolution) are located in various countries around the world. Only anonymous gaming-related data may be sent to their servers — not personally identifiable information.
Changes and Updates to This Policy
jitben may update this Privacy Policy at any time. For significant changes, a notice will be sent to your registered email or mobile number. Continued use of the platform after any changes will be considered your acceptance of the updated policy.
The date of any policy change will always be shown at the top of this page under "Last Updated". To request a copy of an older version, please contact customer service.
This Policy should be read together with our Terms and Conditions, as both documents govern the relationship between you and jitben.
Contact Us
If you have any questions, concerns, or data-related requests regarding this Privacy Policy, contact our team directly. We provide support in Bengali and English 24 hours a day, 7 days a week.
Live Chat
Click the chat button at the bottom right of the jitben website — active 24/7
Response Language
Bengali and English
After receiving a privacy-related complaint, we aim to respond as quickly as possible.