Safe and Responsible Betting

jitben's commitment to responsible gambling

Gambling should stay a source of enjoyment — not become a burden. jitben believes every player has the right to set their own limits, and we are always here to support that right.

21+ age limit strictly enforced 24/7 support SSL secured

Responsible Gambling

What responsible gambling is and why it matters

Online betting and casino games can be an enjoyable experience — if done in a planned way and within one's means. However, for some people gaming can develop into a habit that affects other areas of life — family, finances, and mental health alike.

jitben's responsible gambling policy has been developed with player protection in mind. We want every user to maintain full control over their time and money. When someone feels that gambling is getting out of control, seeking help is not a sign of weakness — it is a courageous decision.

You can read more about jitben's core purpose and values on our about us page. We do not only provide games — building a safe environment is also part of our responsibility.

If you have any questions, jitben's FAQ page has answers to common questions about responsible gambling. There is also a Q&A section further down this page.

Key things to remember

Play for entertainment only, not as a way to earn money
Set a budget for each day or week
Do not place larger bets trying to recover money you have lost
Spend time with family and friends
Do not bet while under the influence of alcohol or any other substance

Tools to set your own limits

jitben provides several tools that let you control your own level of play. These settings can be activated by speaking with the support team on live chat.

Deposit limit

Set a maximum amount for daily, weekly, or monthly deposits. It will not be possible to deposit beyond this limit.

Deposit control

Session time limit

Decide in advance how many hours you will play in one session. When the time is up, the system will automatically end the session.

Time control

Bet limit

Set a maximum amount per bet so that a single large loss does not affect your entire balance.

Bet control

Temporary break

If you feel you need some distance, you can temporarily close your account for 1 day to 6 weeks.

Cool-off period

Self-exclusion

If you feel that gaming is causing problems, you can request to exclude yourself for 6 months or permanently.

Permanent or long-term

Reality check

A message will appear at set intervals to remind you how long you have been playing and how much you have spent.

Awareness tool

Set your limits — request via live chat

Contact our 24/7 live chat with the details below ready — the support team will activate your limits.

Choose the type of limit

Duration

This form is a visual display only. To set limits, contact us directly on live chat.

How limit setting works

Submit your request on live chat and verify your identity.
The support team will activate the limit of your choice.
Lowering a limit takes effect immediately; increasing one requires a cooling-off period.
After self-exclusion, the account cannot be reopened before the set period ends.

Warning signs of problem gambling

If you notice these signs in yourself or someone close to you, it is important to seek help. This is not a sign of weakness — taking action in time is the sensible thing to do.

Chasing losses with bigger bets

Repeatedly increasing bets after losses thinking "one win will fix everything" — this is a dangerous pattern of thinking known as the gambler's fallacy.

Taking time away from family or work

Spending more time on gaming by cutting into time for family, studies, or work is a clear warning sign.

Betting with borrowed money

Borrowing from friends, family, or financial institutions to spend on betting leads to serious financial problems.

Restlessness when not playing

Feeling irritable, anxious, or uncomfortable when unable to bet is a sign of psychological dependence.

Hiding it from family

Keeping the amount of play or money lost secret from family and friends, or lying about it.

Effect on sleep and health

Staying up late to play, poor sleep, irregular eating — when gaming leaves a mark on your body and mind.

Get help — you do not have to face this alone

Once you recognise a problem, it is best to seek help as soon as possible. The options below are always open to you.

jitben live chat support

jitben's support team is available 24 hours a day, 7 days a week in Bengali and English. You can request self-exclusion or limit setting directly on live chat.

24/7 live chat

Contact by email

If you prefer not to speak directly, write to us by email. jitben's support team replies in Bengali and your privacy is fully protected.

[email protected]

Email support

Family and trusted people

Telling a family member or trusted friend is often the most effective step. Their support can make things easier for you.

Family support

Professional counselling

Seeing a mental health professional or behavioural counsellor is often the most effective option. In Bangladesh, this service is available at mental health departments of government hospitals and at private counselling centres.

Professional support

Community support groups

There are online and offline support groups where people facing the same problems help one another. Sharing experiences and finding encouragement becomes easier.

Group support

jitben's commitment

We do not only provide games and betting services — ensuring the well-being of our users is equally important to us. jitben has specific measures in place to create a safe gaming environment.

Age verification process — persons under 21 are completely barred from access.
Self-exclusion requests are acted on promptly after receipt.
If unusual betting patterns are detected, the support team makes contact.
Lowering a limit takes effect immediately — increasing one takes additional time.
The support team is specially trained on responsible gambling.
All transactions and personal data are protected with SSL encryption.

Advice for family members

Concerned about a loved one's gambling behaviour? The following steps may help:

Speak with empathy rather than anger or criticism.
Learn about the issue — problem gambling is a behavioural problem, not a moral failing.
Before providing financial help, make sure it will not be spent on gambling.
Encourage them to reach out to a professional counsellor together.
Contact jitben's support to help with self-exclusion.

Responsible gambling Q&A

Answers to the most frequently asked questions.

Once you request it via live chat, jitben's support team starts processing it right away. Self-exclusion usually takes effect within a few hours. Urgent cases are handled with priority.

Self-exclusion cannot be lifted before the set period ends. For permanent exclusion, the account cannot be reactivated. This is intentional — to prevent decisions being reversed in a weak moment.

Yes, family members can contact jitben's support team to raise a concern. Although information about the account cannot be shared without the account holder's consent, the concern is recorded and appropriate steps are taken.

Lowering a limit takes effect immediately. To increase a limit, a set waiting period must pass — this is to protect against rushed decisions.

No. jitben strictly prohibits registration for anyone under 21 and verifies age. If any account is found to have violated this age requirement, it is closed immediately.

Yes. Requests for self-exclusion or limit setting are kept completely confidential. jitben's privacy policy contains full details on how personal information is protected.